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Welcome to the Waypoint Employee Self-Serve Portal


August 2020



Waypoint’s response to COVID-19

Waypoint is working through recovery planning to ensure we are providing a treatment environment that is safe and offers high-quality care during an active pandemic.

This work requires changes to services, care delivery processes, and use of space to meet public health measures like physical distancing. We’re exploring how things can be done differently. This includes reviewing our facilities and space needs, as well as our services to ensure we have the best infrastructure to support our patient programs, both in hospital and in the community. Much work is underway to review our actions in response to COVID-19, what worked well, or needs to be improved as we prepare for a second wave.

We are actively reviewing and evaluating the safety and infection control measures we put in place since March, monitoring and managing our supply of personal protective equipment, and exploring how we will respond in the event a second wave of the virus occurs.

Priorities include:

  • Resuming limited visits
  • As of July 27, 2020, limited visits resumed by appointment only. Visitors must wear a mask and follow all health and safety protocols. Patients are still able to arrange virtual visits with the support of our clinical teams by telephone and other technology when available.
  • Continuing virtual care while re-establishing necessary in-person counselling safely
  • Transitioning to virtual care for many of our outpatients has allowed us to see the benefits of this type of care. While not always the best option, we will continue to offer virtual care when it makes sense while we work to re-establish necessary in-person care safely.
  • Expanding the provision of electroconvulsive therapy (ECT)
  • Electroconvulsive Therapy (ECT) is one of the most effective treatments in psychiatry for most major mental disorders, particularly for affective disorders, which include those suffering from severe episodes of major depression. This is a critical treatment for our patients as it has a 75-90 per cent effectiveness in alleviating symptoms.
  • Re-establishing services and supports that were closed due to COVID-19
  • While considering a potential second wave of COVID-19 cases, our team is working on a plan to re-establish services and supports that were closed due to COVID-19 such as the Forensic Assessment Unit A and the Georgianwood Program for Concurrent Disorders.
  • Bringing back other services such as chiropody, dentistry and hair care
  • Our commitment to provide exceptional service and care includes holistic services such as chiropody, dentistry and hair care. Planning to reintroduce these services safely continues.
  • Working with our partners to maintain the local Assessment Centre
  • Waypoint continues to work with Georgian Bay General Hospital and other local partners on providing COVID-19 testing to the community at the Midland Assessment Centre. Planning continues for how this service will continue as hospitals and partners begin to ramp up their services.

 More information is posted on our website and is updated as necessary. Staff are reminded to continuously monitor email for Safe&Well COVID-19 updates. All updates and relevant facts sheets, etc. are also posted on PenNIE.

 Please support our patients and each other by staying diligent with handwashing and physical distancing, and staying home if you are ill.

 Resources on COVID-19 :

Human Resources

Clinical, Quality & Research

Health, Safety & Security

Psychological Health, Safety & Wellness


  • A Week to be Well – Get your mental health in motion – October 4 to 10, 2020
    Presented by Waypoint, Midland Honda and Brissette Concrete and Molding
    The week features daily mindfulness exercises and activities for individuals, families and friends
    More information and registration coming soon
  • Shine the Light Evening with Theo Fleury  - November 6, 2020
    This tremendous fundraising event will feature a dynamic presentation by NHL All-Star Theo Fleury, live entertainment, delicious meal by Feast Catering delivered to your door and an online auction. Stay tuned for more details



Having problems using this site?

For questions on how to log in to and use the system, please contact the Employee Self-Serve Administrator, Jillian Le Gros, by email jillianlegros@waypointcentre.ca
Please note: The Employee Self-Serve Administrator backup is Waypoint IT Service Desk @ 4636 or itsupportdesk@waypointcentre.ca


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